Operations Platform · ai
The AI copilot surfaces data-grounded suggestions. No suggestion is actioned automatically. Every recommendation requires explicit human approval before any campaign, message, or pricing change is executed.

Pending recommendations (3)

campaign
medium confidence

Zalo at-risk re-engagement

Why: 34 members with 8–14 day inactivity; Zalo open rate 3.2× email in prior campaigns.
Proposed action: Send Zalo message with 1-month freeze offer
11 estimated member saves
144.5M ₫ revenue protected
pricing
high confidence

Seasonal promotion — Tet window

Why: Trial conversion historically +12% in weeks 2–3 of Jan; Tet campaign improved CAC by 22% in demo cohort.
Proposed action: Run 2-for-1 trial in Jan week 2–3
28 estimated new members
245.3M ₫ estimated revenue
content
high confidence

Recovery upsell sequence for City members

Why: 41% of City-tier members visited recovery centre ≥1× but have no recovery entitlement.
Proposed action: Draft 3-email recovery upsell sequence (requires marketing review)
44 estimated upgrades
15.0M ₫ incremental MRR

Governance rules

All suggestions grounded in actual member/campaign data
No autonomous pricing changes — human CFO sign-off required
No autonomous member communications — marketing manager approval required
All approvals logged with approver, timestamp, and rationale
No individual wellness data used in targeting without member consent
Rejected suggestions suppressed for 30 days before re-surfacing