Operations Platform · executive
Active Members
1,847
+64/month net
MRR
3.6B ₫
43.0B ₫ ARR
CAC
385k ₫
Blended all channels
LTV / CAC
38.4×
14.8M ₫ LTV
Payback
0.3 mo
CAC payback period
Trial Conv.
38.1%
38.1% — demo Q3
Activation (F-42)
71%
Complete First-42 journey
Monthly Churn
4.8%
89 members/mo

Monthly member flow

+153 New members
−89 Churned
+64 Net growth
Direct trials: +119 Residence: +23 Work: +11

Cohort retention — months 1–12

1
2
3
4
5
6
7
8
9
10
11
12
Month 1: 100%Month 6: 54%Month 12: 34%

Revenue composition — 4.1B ₫/month

Core membership
3.6B ₫
PT sessions
406.6M ₫
Recovery
99.8M ₫
Premium classes
18.4M ₫

Unit economics

CAC (blended)385k ₫
ARPM1.9M ₫
Gross margin58%
Contribution / member1.1M ₫
LTV14.8M ₫
LTV : CAC38.4×
Payback period0.3 months

Acquisition by channel — last 30 days

Zalo
22
Referral
21
Google
19
Organic
17
Meta
14
Offline
9
Email
9
TikTok
8

Member distribution mix

Direct member: 1,383
KOI Residence: 241
KOI Work: 223
Residence + Work = 25% of members · 832.4M ₫/mo channel revenue

Club performance

ClubMembersCapacityUtilisationStatus
District 1 Central387500
81%
Near capacity
District 2 Thao Dien312400
73%
Healthy
District 3 Vo Van Tan201300
67%
Healthy
District 7 Phu My Hung298400
78%
Healthy
Binh Thanh Phan Dang Luu234350
69%
Healthy
Thu Duc Linh Trung187300
61%
Healthy
Tan Binh Cong Hoa228350
65%
Healthy